Refund and cancellation policy

This policy applies to Hey Odonta subscriptions sold by Lilium Group Ltd. It forms part of ourterms of service.

Delivery (no shipping)

Hey Odonta is online software. Nothing is shipped: you get access as soon as your account is created, and paid features are available immediately after payment. There are no delivery charges.

Free trial

Every new clinic gets a 14-day free trial. We do not take payment during the trial, so there is nothing to refund.

Cancelling

• Cancel at any time from your account settings or by emailing hello@heyodonta.com.
• There is no minimum term and no cancellation fee.
• Your plan stays active until the end of the billing period you have paid for, then stops. You will not be charged again.

Refunds

• First payment: if you cancel within 14 days of your first paid charge, we will refund it in full.
• Monthly plans: after that, we do not refund part-used months.
• Annual plans: if you cancel an annual plan after the first 14 days, we refund the unused whole months.
• Our mistakes: if you were charged in error or charged twice, we refund the charge in full.
• Service problems: if a serious problem on our side stops you using the Service, contact us and we will offer a fair credit or refund.

How refunds are paid

Refunds go back to the original payment method, in GBP, within 5 to 10 business days of approval. Your bank may take a few more days to show it.

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