Terms of service
1. Who we are
Hey Odonta is provided by Lilium Group Ltd, a private limited company registered inEngland and Wales under company number 17549926, with its registered office at4th Floor Office, 205 Regent Street, London, W1B 4HB, United Kingdom ("we", "us"). You can contact us at hello@heyodonta.com.
2. The service
Hey Odonta is online software for dental clinics: appointment booking, patient reminders, patient messaging, recalls, reviews and reporting (the "Service"). The Service is provided to businesses ("you", the "Customer"), not to consumers. It is delivered online; no physical goods are supplied or shipped.
3. Accounts
You must give accurate information when you sign up and keep your login details secure. You are responsible for everything done under your account and for making sure your staff use the Service in line with these terms.
4. Free trial
New clinics can try the Service free for 14 days. We do not take payment during the trial. If you do not choose a plan by the end of the trial, your account is paused.
5. Plans, prices and payment
- Prices are shown on our pricing section in pounds sterling (GBP) and exclude VAT, which is added where applicable.
- Subscriptions are billed monthly in advance (or annually in advance if you choose annual billing) by card or other payment method offered at checkout.
- Payments are processed securely by our payment provider. We do not store full card details.
- We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.
- If a payment fails we will let you know and may suspend the Service if it remains unpaid for 14 days.
6. Cancellation and refunds
You can cancel at any time from your account settings or by emailing us. Cancellation takes effect at the end of your current billing period. Refunds are covered by our refund and cancellation policy.
7. Your data and patient data
You keep ownership of all data you put into the Service, including patient data. For patient data, you are the data controller and we act as your data processor under our data processing agreement, which forms part of these terms. Ourprivacy policy explains how we handle personal data.
8. Acceptable use
You must not use the Service unlawfully, send unsolicited marketing, try to break or overload the Service, or access other customers' data. You must have a lawful basis for contacting patients through the Service.
9. Availability and support
We aim to keep the Service available at all times but cannot guarantee it will be uninterrupted. We provide support by email during UK business hours (Monday to Friday, 9:00 to 17:30, excluding bank holidays).
10. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Otherwise, we are not liable for indirect or consequential loss or loss of profits, and our total liability in any 12-month period is limited to the fees you paid us in that period.
11. Ending the agreement
Either of us may end the agreement as described above, or immediately if the other seriously breaches these terms. After it ends you can export your data for 30 days, after which we delete it unless the law requires us to keep it.
12. Changes to these terms
We may update these terms. We will email you about material changes at least 30 days before they take effect.
13. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.